Effective Date: August 14, 2026

At Pacific Naturopathic LLC dba Pacific Naturopathic (“Pacific Naturopathic,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide through our website, forms, appointment requests, and communications.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, request information, schedule an appointment, submit a form, or communicate with us.

Information We Collect

We may collect information you voluntarily provide, including:

Name

Mobile phone number

Email address

Address

Appointment or consultation information

Information related to your requested services

Information submitted through website forms

Any other information you voluntarily provide

We may also collect certain technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage data.

How We Use Your Information

We may use your information to:

Respond to your inquiries

Schedule and manage appointments

Send appointment confirmations and reminders

Provide requested services and customer support

Follow up regarding appointments or requested services

Communicate scheduling or service-related updates

Improve our website, services, and customer experience

Send promotional or marketing communications when you have provided the appropriate consent

Maintain appropriate business records

Comply with applicable legal and regulatory requirements

SMS Text Messaging

If you voluntarily opt in to receive SMS messages, Pacific Naturopathic may send text messages related to your interactions with our practice.

Service-Related Messages

With your consent, you may receive transactional and service-related SMS messages, including:

Appointment confirmations

Appointment reminders

Scheduling updates

Responses to inquiries

Customer support messages

Follow-up communications

Information related to services you have requested

Marketing Messages

If you separately opt in to receive marketing messages, you may also receive:

Special offers

Promotions

Practice announcements

Wellness updates

Information about available services

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.

For assistance, reply HELP.

Consent to receive SMS messages is not a condition of purchasing services or receiving care.

Mobile Information and SMS Consent

When you voluntarily provide your mobile phone number and select an applicable SMS consent checkbox, you consent to receive the types of messages described in that consent.

Pacific Naturopathic LLC does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

Information Sharing

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide requested services. These providers may assist with:

Website hosting

Appointment scheduling

Customer relationship management

Business communications

Payment processing

Website functionality and analytics

Business administration

We may also disclose information when required by law or when reasonably necessary to protect our rights, safety, property, or the safety of others.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, analyze traffic, and enhance your experience.

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices

You may:

Opt out of SMS messages by replying STOP

Request assistance by replying HELP

Withdraw consent for future marketing communications

Ask questions about how your information is used

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements.

Any updates will be posted on this page with a revised Effective Date.

Pacific Naturopathic LLC dba Pacific Naturopathic
Website: https://pacificnaturopathic.com/
Email: [email protected]
Address: 1577 Carob LN, Los Altos, CA 94024

A2P SMS Compliance Notice

By voluntarily providing your mobile phone number and selecting the applicable SMS consent checkbox, you agree to receive SMS communications from Pacific Naturopathic LLC dba Pacific Naturopathic.

Messages may include appointment confirmations, reminders, scheduling updates, responses to inquiries, follow-up communications, customer support, and information related to requested services. If you separately opt in to marketing communications, you may also receive promotional offers, announcements, wellness updates, and information about available services.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. SMS consent is not a condition of purchasing services or receiving care.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.