Terms & Conditions

Effective Date: August 14, 2026

These Terms & Conditions govern your use of the website, services, appointment requests, and SMS communications provided by Pacific Naturopathic LLC dba Pacific Naturopathic (“Pacific Naturopathic,” “we,” “our,” or “us”).

By accessing our website, submitting a form, requesting information or an appointment, or voluntarily opting in to receive SMS communications, you agree to these Terms & Conditions.

Website Use

You agree to use our website only for lawful purposes. You may not:

Submit false or misleading information.

Attempt unauthorized access to our website or systems.

Interfere with the security or functionality of our website.

Use the website for fraudulent or unlawful purposes.

Upload or transmit malicious software or harmful code.

Services and Health Information

Information provided on our website is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

Submitting a form or requesting information does not by itself establish a provider-patient relationship.

Services and recommendations may vary based on an individual's circumstances and professional evaluation.

If you are experiencing a medical emergency, call 911 or seek immediate emergency medical assistance.

Appointment Requests

Submitting an appointment or consultation request does not guarantee an appointment.

Appointments are confirmed only after communication and confirmation from Pacific Naturopathic.

We may reschedule, modify, or cancel appointments when reasonably necessary.

Payments and Services

Any applicable service fees, payment requirements, cancellation policies, or other financial terms may be communicated separately before services are provided.

Specific services and recommendations may vary based on individual needs and professional evaluation.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, protect, and disclose personal information.

By using our website or opting in to receive SMS communications, you acknowledge that you have read and agree to our Privacy Policy.

SMS Terms of Service

By voluntarily providing your mobile phone number and selecting an applicable SMS consent checkbox, you consent to receive SMS communications from Pacific Naturopathic LLC dba Pacific Naturopathic.

Depending on the consent you provide, messages may include:

Service-Related SMS Messages

Appointment scheduling

Appointment confirmations

Appointment reminders

Scheduling updates

Responses to inquiries

Customer support

Follow-up communications

Information related to services you have requested

Marketing and Promotional SMS Messages

If you separately opt in to receive marketing communications, messages may include:

Special offers

Promotions

Announcements

Wellness updates

Information about available services

Message frequency may vary.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP.

For assistance, reply HELP.

SMS consent is not a condition of purchasing services or receiving care.

Mobile Information and SMS Consent

Pacific Naturopathic LLC does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

Age Requirement

You must be 18 years of age or older to use our website, submit an inquiry, request services, or consent to communications from Pacific Naturopathic LLC. If you are under 18, a parent or legal guardian must submit the request and provide any required consent on your behalf.

This directly addresses the “Age restriction (18+)” item shown in the A2P compliance review.

You can place it after the Eligibility / Use of Services section or add it as a new section before Communications and SMS Messaging.

Carrier Liability Disclaimer
SMS and MMS message delivery is subject to the capabilities and availability of the recipient’s mobile carrier. Carriers are not liable for delayed, failed, or undelivered messages. PROCARE MEDICAL GROUP INC is not responsible for delays or delivery failures caused by mobile carriers, network conditions, technical issues, or circumstances outside our reasonable control.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

User Responsibilities

You agree to provide accurate and current information when submitting forms or communicating with us.

You are responsible for notifying us if your contact information, including your mobile phone number, changes.

Intellectual Property

Unless otherwise stated, all website content, including text, graphics, logos, images, videos, designs, and other materials, is owned by or licensed to Pacific Naturopathic LLC dba Pacific Naturopathic.

You may not reproduce, distribute, modify, or use our website content without prior written permission.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the content, security, availability, or privacy practices of third-party websites.

Disclaimer of Warranties

Our website is provided on an “as is” and “as available” basis. We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Limitation of Liability

To the fullest extent permitted by applicable law, Pacific Naturopathic LLC dba Pacific Naturopathic shall not be liable for damages arising from your use of the website, website interruptions, errors or omissions, third-party content, or inability to access the website.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes become effective when posted on this page with a revised Effective Date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

Governing Law

These Terms & Conditions shall be governed by the applicable laws of the State of California, without regard to conflict-of-law principles.

Pacific Naturopathic LLC dba Pacific Naturopathic

Website: https://pacificnaturopathic.com/
Email: [email protected]
Address: 1577 Carob LN, Los Altos, CA 94024